Returns & Exchanges

Al Bayaa Store is an online-only fragrance store. Some fragrances may include a small test sample so you can try the scent before opening the sealed bottle. Returns are accepted only when the main bottle’s original seal remains unopened.

Return window

• Request a return or exchange within 7 days of delivery.

Eligibility

• The product must be unopened with the original seal intact.
• Opened or tested main bottles cannot be returned or exchanged.
• Damaged or incorrect products are handled after photo verification and inspection.

Non-returnable items

• Fragrance bottles with a broken seal.
• Gifts and samples.

Shipping and Cash on Delivery fees

• Shipping and Cash on Delivery fees are non-refundable.
• The customer pays return shipping when the return is not caused by our error.
• If the product is damaged or incorrect, Al Bayaa Store covers the return shipping cost after verification.

How to request a return

1. Email support@albayaastore.com with your order number and clear photos.
2. We will arrange collection or send the return instructions.
3. After inspection and approval, the refund is issued within 3–5 business days to the original payment method. Cash on Delivery orders are refunded by bank transfer or mobile wallet.

International orders

Orders shipped outside Egypt may not be eligible for return or exchange. If an order is not received because the customer did not respond or did not pay customs charges, shipping and customs costs are deducted from any refund.

Customer support
Email: support@albayaastore.com
Phone (Egypt): +20 105 094 9818